Question $1$

a$)$ One of the Lean Principles is to $$Let the Customer Pull the product or

service$.$ Given the recent disruptions to manufacturing, supply chains and

material shortage, discuss if you think this principle is still relevant.

Suggest any revisions you think would be appropriate to reflect the

changing environment we work in$.$ Provide an example to support your

answer.

b$)$ A variety of Wastes can occur in any organisation producing a product

$($tablet$,$ car, house, etc.$)$ or providing a service $($insurance$,$ banking, online

shopping, etc.$).$ Using examples, explain the following types of Wastes,

I. Transportation waste in a service organisation

II$.$ Overprocessing of a physical product

III. Overproduction in a service organisation