Question: QUESTION 1 (a) What is a process as you have learnt in Operations Management module? Using a suitable product or service of your choice explain

QUESTION 1

(a) What is a process as you have learnt in Operations Management module? Using a suitable product or service of your choice explain how a process takes place.

(b) Goods and services are pronounced in the same breath in economics. However, operations management provides clear different interpretation between the two categories. Differentiate goods and services in the following dimension with suitable examples for each: (i) Size (ii) Location (iii) Physical nature of product

(c) Identify any three key functions which can be included under operations in managing a five-star hotel. Discuss each function with suitable example of a relevant process.

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