---------------------------------------------------------------------------------------------------------------- QUESTION 1

According to Mike Jovanis and Jan Paul Zonnenberg (2020), "Quality 4.0 is now within reach, and the results will be transformative. However, quality managers must first build the right business case to ensure that the entire organization is in sync." Using your own company as an example, how would you build a business case for Quality Management Transformation? (15) QUESTION 2

Based on Ralea, Dobrin, Barbu, and Tanase study conducted in Romania in 2019, the findings suggest that the digitalisation of the quality management process is lagging significantly. Using the information provided in this study as well as the LNS (2017) article, develop a framework for the digital transformation of quality management, with a particular focus on the Food and Beverages industry. Candidates are required to demonstrate the applicability of this framework explicitly. (20)

QUESTION 3

Why is Strategic Quality Management important for delivering high-quality services? (15)