Question $1$

An organization identifies its corporate values statement to guide employees in conducting business within the organization. Who typically defines the company values?

A$.$ An organization$$s employees

B$.$ An organization$$s leadership

C$.$ External consultants or advisors

D$.$ Shareholders or investors

Question $2$

Which of the following best practices should an organization follow when creating a mission statement?

A$.$ A mission statement should be vague and generic, leaving space for interpretation.

B$.$ A mission statement should focus on financial goals and profitability.

C$.$ A mission statement should be long and complex, including industry vocabulary.

D$.$ A mission statement should inspire people and shape the organization$$s direction.

Question $3$

What four components of a vision statement should an organization consider?

A$.$ Vision statements should be temporary, changeable, relevant, and narrow in scope.

B$.$ Vision statements should be simple, captivating, measurable, and relevant.

C$.$ Vision statements should be detailed, operational, focused, and specific to a small group of people.

D$.$ Vision statements should be ambitious, feasible, broad, and strategic.

Question $4$

An organization is ready to communicate its values to employees and customers. How can they share these values? Select all that apply.

A$.$ Display values in common areas around the workplace

B$.$ Provide training or workshops to educate employees about the company$$ values

C$.$ Publish the values on the organization$$s website

D$.$ Send employees and stakeholders personalized gifts along with the company values

Question $5$

What characteristic is always true of company ethics?

A$.$ Company ethics focus on maximizing profits and shareholder value.

B$.$ Company ethics are flexible and change based on industry trends or the competitive landscape.

C$.$ Company ethics are determined by top$-$level executives without employee input or feedback.

D$.$ Company ethics state an organization's principles, social responsibilities and obligations, and long$-$term goals.

Question $6$

Fill in the blank: A $\_\_\_\_\_$ should not contradict or violate any union agreements, government regulations or mandates, or civil rights of the employees, but it should help guide employee actions.

A$.$ code of ethics

B$.$ employee contract

C$.$ customer agreement

D$.$ company handbook

Question $7$

Why is training an effective part of an organization$$s employee communication strategy?

A$.$ Employees receive this on their first day and can refer to it when they have any questions

B$.$ Training allows organizations to share information quickly with employees

C$.$ All organizations are required to offer mandatory training

D$.$ Training offers employees skills and knowledge while promoting a shared understanding of processes and procedures

Question $8$

Telecom brand, Connective, outlines its employee conduct expectations, reporting structure, and key roles in the company in a detailed manual. Where can employees find this information?

A$.$ In the employee handbook

B$.$ At monthly team$-$building activities

C$.$ In the company's marketing materials and advertisements

D$.$ On the company's social media profiles and blog

Question $9$

What type of emails can organizations send employees to keep them notified?Select all that apply.

A$.$ Company updates

B$.$ Newsletters

C$.$ Leadership communications

D$.$ Financial statements

Question $10$

Fill in the blank: $\_\_\_\_\_$ should be an ongoing process to ensure an organization's long$-$term success.

A$.$ Remote work

B$.$ Training

C$.$ Incentive refinement

D$.$ Behavior examination