QUESTION $1$

Business Case for Benefit Realization Management

Wind flow Technologies is a Nigeria IT company providing IT systems, Infrastructure and other supports services to clients across the country.

Management had noticed a progressive decline in customer acquisition which is believed to have impacted the company revenue uptake. A forensic audit of the situation confirmed that the customer acquisition decline is as a result of high cost of their IT connectivity and infrastructure equipment which are sourced from their overseas partners of $15$ years. The audit further revealed that the competition has introduced cheaper and more modern equipment that allows them to offer cheaper services which attracted most of their potential and existing customers.

An executive meeting held to address this challenge recommended an immediate change of supplier and replacement of their connectivity equipment at all their customer sites with a new partner$$s equipment since the old partner will no longer be supporting their equipment.

As an experienced technical person in Wind flow, you have been selected to lead the project to replace all the connectivity equipment at customer sites with minimum downtime and reposition the company to regain its revenue position. $($a$)$

What are the clarifications you will seek from management as part of your mandate and how and where will these clarifications be captured?

$($b$)$

Could you identify two benefits $($with reasons$)$ that you will recommend to management as part of the outcome of this project?

$($c$)$

How will the identified benefits be measured and who in Wind flow will be responsible for the benefit realization?

$($d$)$

How will you ensure that these benefits are sustained after the project? Explain.