Question 1: Develop a WBS for the below case study

Vern Toney managed the small group of a growing business Vern's boss, the CFO, was on Vern's back to cut costs in the IT group. The CFO felt Vern could a staff member or two and maintain their current service level. Vern was also receiving a steady flow complaints about the response time to calls to the help desk. He had people answering the help desk phones and three desktop support staff respond ing to the problems Vern had to do something. He thought that he might save money by outsourcing the group's help desk function. He called a few vendors, all of whom claimed they could save him money . Vern was not sure if this would shorten the group's response time to help desk calls. He felt that he needed to do some research before he made a deci sion. He decided to construct a project plan for the research . After closing the office door, he sat down at his computer using Microsoft Project software and started to identify all of the steps he needed to take before he phoned vendors for bids on taking over the help desk. The investigation would have to be a secret or his staff would worry about their job security First, Vern decided that he needed to identify the department's current level of service. This required knowing the current volume of calls, the length of until the call ticket is assiumed to desktop sup port person, and the time it took to close the ticket. He thought that he could accomplish all of this in one week by doing all three steps simultaneously After determined the current service levelVern thought that he should informally poll all company managers to see what improvements in IT service . He days * make the phone calls. He could then call the tinance department to payroll information on his and overtime expenses. that if he called right he would surely hear back in day Vern decided call other IT managers in the to try to establish henchmark service levelHe thouth would take a week and he could the current service levels. afrer every other step completed, could pre pare for to send IT outsourcing vendorsHe the preparation of an RF a week. He decided to this planning project