Question \#1: Evaluate Cigna using the value chain and competitive forces models. What was Cigna's business strategy? Question \#2: What was the relationship of its information systems to Cigna's business processes and business strategy? How well did its systems support its strategy? How did they provide value for the company? Question \#3: What management, organization, and technology factors contributed to Cigna's problems? Question \#4: Evaluate the risks of the Cigna systems modernization project as seen at its outset, and then outline its key risk factors. Describe the steps you would have taken during the planning stage of the project to control those factors