Question 1: Explain why a company should document and record findings from research and relevant legislation for strategic planning. (PC 3.1, PE 1.3)

Question 2: Explain how objectives and strategies are related and are developed for a company's operations in the future. (PC 3.2)

Question 3: Explain why a strategy must be described with its objectives, actions and description, responsible person, start and end date, and measurable performance indicators.

Question 4: Explain the steps in identifying risks in strategic planning and its actions.

Question 5: Once the strategic plan and risk management plans are completed, explain why these plans should be shared with various stakeholders before finalising.

The following scenario is used to answer Questions 6 and 7.

McDonald's Australia decided to initiate a strategy, and the strategy will make the ordering process faster and more accurate, and may save human resource costs too. The following are expected through this strategic action.

? Customer's waiting time for orders will be reduced.

? Customers can take time to choose their menu.

Strategy: Improve customer satisfaction by reduced ordering time.

Actions:

? Stage 1: Communication with the relevant stakeholders - Communicate with the employees and explain how the strategy will work, what equipment to be installed and its training plan. For customers,

? Stage 2: Installing self-ordering kiosk - Install the kiosk and have a trial period to adopt the equipment

? Stage 3: Providing training to operate the kiosk - Organise training and plan who to receive the training, how to deliver the training, etc.

Additional Information:

? Stage 1 starts on 1st July 2021 and must be ended by 30th Sep 2021.

? Stage 2 starts on 1st Oct 2021 and must be ended by 31st Oct 2021.

? Stage 3 starts on 1st Nov 2021 and must be ended by 15th Nov 2021.

Question 6: Before initiating the strategy, do you think McDonald's Australia should communicate with relevant stakeholders to explain the strategy?

Question 7: When initiating the strategy, you are required to develop action plans to support the strategies. Use the following table to develop action plans.

No Objectives Improve 1 customer satisfaction Improve 2 customer satisfaction Improve 3 customer satisfaction Actions Stage 1 - Communication with relevant stakeholders Responsible Description person Operating manager Operating manager Operating manager Start date End date Percent complete N/A N/A N/A