Question: Question 1 : FIRST THINGS FIRST ATTITUDE Approach works with a winning attitude every day Choose to present a positive outlook, even when times are
Question :
FIRST THINGS FIRST
ATTITUDE
Approach works with a winning attitude every day
Choose to present a positive outlook, even when times
are tough
Do all of their jobs the easy and the hard
Make an effort to be positive with others
ATTENDANCE
Come percent prepared to work
Build a personal brand that includes timeliness
Demonstrate commitment to others by being punctual
Drive their successes at work with consistent attendance
APPEARANCE
Dress appropriately for work, from the time of their
interview until the end of their employment
Recognize that they have agreed to wear what the
company has defined as the appropriate dress code
Understand the impact that their appearance has on the
image of their employer
Know that appearance is more than just the clothes
people wear
AMBITION
Take steps to learn more about their jobs and the
company they work for
Establish longterm goals, work toward them and,
ultimately achieve those goals
Demonstrate increased productivity by accomplishing
more than the bare minimum
Identify obstacles that are getting in the way of their
success and find ways to overcome those obstacles
ACCEPTANCE
Know what is expected of them and be able to explain
why they agreed to do it
Demonstrate respect for their managers and coworkers
Conduct their work relationships in a way that does not
interfere with work
Be willing to try new ways of doing things
APPRECIATION
Recognize that consumers decide which businesses
they will support based upon the customer service that
employees provide
Be gracious to others, even if they dont feel like it at the time
Treat customers in a way that lets them know they are
always respected
Smile on a regular basis
Identify behaviors that go above and beyond the basic
levels of customer service
ACCOUNTABILITY
Follow the rules at work, even when no one is looking
Build a reputation for trust and accountability
Maintain honesty and integrity, even when they make a mistake
Have standards for their own actions and follow company rules
Build good habits by being honest, no matter the cost
JOURNAL ENTRY:
What steps can you take to focus on your chosen skills and employer expectations?
How can you reward yourself for focusing on them?
FIRST THINGS FIRST
Question :
THREE THINGS
I will commit to having a positive Attitude by doing these three things:
I will commit to being reliable in my Attendance by doing these three things:
I will commit to giving a professional Appearance by doing these three things:
I will commit to bringing initiative and Ambition by doing these three things:
THREE THINGS
Question :
FOR OURSELVES AND OTHERS
How are you going to commit to Bring Your A Game? In the space below, write your commitments to improve these three skills at work, and then list at least one impact that commitment will have on you and other people you interact with.
Question :
PUTTING IT ALL TOGETHER
What do I want to Stop doing that is no longer serving me or others?
What do I want to Start doing, that I am not doing today, that will have a positive impact?
What do I want to Continue doing that is serving me and others well?
Question :
WHAT SHAPE IS YOUR PERSONALITY
TRAITS AND BEHAVIORS
Strengths:
Challenges:
Strengths:
Challenges:
Strengths:
Challenges:
Strengths:
Challenges:
Strengths:
Challenges:
WHAT SHAPE IS YOUR PERSONALITY
SQUARES are organized and hard workers. Squares like structure and rules and dislike situations in
which they don't know what is expected of them. "Tell me the deadlines and lll get the job done," Squares
say And they deliver. They prefer working alone to teamwork. Logical, they think sequentially A B C
D They collect loads of data and file it so information is easy to locate: but have trouble saying, "I've got
enough information." Squares are slow to make decisions and are resistant to change. They will always ask
'why' when asked to do a task differently.
TRIANGLES are natural leaders. Triangles are decisive and able to focus on the goal. Triangles have
confidence in themselves and in their opinions. Triangles will not hesitate to tell everyone else the way
the world is Triangles can be dogmatic and shoot from the hip. They like recognition and are delighted to
tell people about their accomplishments. Triangles can be selfcentered and egotistical. They put stock in
status symbols. Triangles have run American business. Triangles make decisions quickly and are
energized by change when it moves toward a goal.
PENTAGONS are seekers and explorers and searching for ways in which they can grow and change.
Pentagons ask 'who am I? and 'what is the world about? They are the most receptive of the five shapes
to new learning. Pentagons are the only shape that's not frozen, and they can cause their coworkers
confusion when they change from day to day. All people go through
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