Question 1: How does a well-defined job description help the business?

Question 2: When applying targets they should follow the SMART principle. What does SMART stand for?

Question 3: List 10 criteria which are often used in performance appraisals in the TH&E industry that can help you monitor the ongoing performance of staff.

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Question 4: When should you provide your employees with feedback?

Question 5: List 4 functions of coaches and mentors.

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