QUESTION 1 In change management when the changed processes and ways of working need to become the organizational norm. It is known as Cheating quich we b Foming a guiding coalition o Empowering others to act on the vision a Institutionalizing the change 1 QUESTION 10 Tendency to reject or respond negatively to dissent or negative feedback can lead to Upward communication Blocking Communication e. Organizational Gatekeepers d Organizational Silence QUESTION 17 Leadership in middle management is important because 1. Middle management has greater awareness of frontline challenges with customers, as they manage and supervise the frontline employees b. Middle management have limited time to prove their expertise . Senior management should focus on developing the corporate mission and vision d. Senior management wants to delegate work to middle management and not be in charge of it themselves