QUESTION 1

In order to avoid violating the law with respect to providing accommodations to the public, hotel staff should:

	a.	Be trained in state and federal discrimination laws.
	b.	Always accept potential guests regardless of the circumstances.
	c.	Only refuse accommodations to those who are checking in after midnight.
	d.	Never refuse accommodations to anyone.

QUESTION 2

In a breach of contract lawsuit, the party claiming a breach

	a.	Is entitled to be fully compensated for all losses.
	b.	Must prove they tried mediation before filing suit.
	c.	Is only entitled to a portion of the damages if the breaching party is an individual and not a corporation.
	d.	Must show a good faith effort to mitigate damages.

QUESTION 3

If a hotel guest becomes ill during their stay and suffers damages as a result, the hotel's liability will turn on

	a.	The cost of the room
	b.	The proximity of the hotel to a medical facility.
	c.	Whether the hotel knew or had reason to know of the illness and, if so, whether the hotel exercised reasonable care in procuring medical assistance
	d.	The concept of strict liability.

QUESTION 4

Leteisha McCarthy had a confirmed two-night reservation at the Oracle Hotel in Boston, Massachusetts. The nightly rate for Oracle was $175.00. Unfortunately, when Ms. McCarthy arrived at the front desk to check-in, the hotel explained that it did not have a room available. Multiple guests in a block of rooms had decided to add another night to their stay. The hotel did not offer Ms. McCarthy an alternative and the only available accommodations she was able to find were at a nearby hotel called the Oasis, which had a nightly rate of $300.00. Having no other options, Ms. McCarthy registered for a two-night stay at the Oasis and spent $35.00 on a cab ride to get there. When she arrived home, Ms. McCarthy sent a demand letter to the Oracle Hotel insisting that she be reimbursed for the full cost of her two-night stay at Oasis, plus cab fare. Under the law, Ms. McCarthy should be able to collect:

	a.	$630.00, the full cost of two nights at Oasis plus cab fare.
	b.	$600.00, the full cost of two nights at Oasis as Ms. McCarthy is not entitled to cab fare.
	c.	$380.00, the full cost of two nights at Oracle, plus cab fare.
	d.	$285.00, the difference between the cost at Oasis minus the cost at Oracle, plus cab fare.

QUESTION 5

Modern laws governing the hotel industry have developed significantly though

	a.	Rules passed by professional hospitality associations.
	b.	Consumer rights groups.
	c.	Legislative action.
	d.	Executive action.