Question $1$

Indicate whether the following statements are TRUE or FALSE. Choose the answer and write only 'True' of 'False' next to the question number $(1\mathrm{.}2\mathrm{.}1-1\mathrm{.}2\mathrm{.}10)$ in the ANSWER BOOK.

$1\mathrm{.}1\mathrm{.}1$ Sales promotions are carried out for a specific and limited time period.

$1\mathrm{.}1\mathrm{.}2$ Publicity is a tool of public relations.

$1\mathrm{.}1\mathrm{.}3$ A promotional strategy has a limited range of objectives.

$1\mathrm{.}1\mathrm{.}4$ Display areas should have empty shelves to convey the message that all merchandise have been sold.

$1\mathrm{.}1\mathrm{.}5$ Promotion strategies include advertising and direct customer Interaction

$1\mathrm{.}1\mathrm{.}7$ It is essential to maintain professional appearance in the workplace.

$1\mathrm{.}1\mathrm{.}8$ Quality service is focused on developing excellent relationships with people.

$1\mathrm{.}1\mathrm{.}9$ Good managers want to hear about every complaint their customers have.

$1\mathrm{.}1\mathrm{.}10$ Poor customer service will not have an impact on the organisation.

$(101)(10)$