QUESTION $1-$ Introduction to Management $(25$ Marks$)$

$$Management enables a business organisation to maximise its profits and achieve its objectives,$$

You are conducting a training workshop for new managers that have been hired at McDonalds. Explain to

the new managers the responsibilities of the various levels of management, the categories of skills needed

by all managers and the challenges faced by management in South Africa.

QUESTION $2-$ Evolution of Management Theory $(25$ Marks$)$

Differentiate between the Scientific Management Theory and the Behavioural & Human Relations

Management Theory and discuss the main contributors to these theories. Refer to the case study and

substantiate which theory is used by McDonalds.

QUESTION $3-$ The Management Environment $(25$ Marks$)$

$$The organisation is an open system and thus is dependent on the environment in which it operates and

interacts with its environment so as to survive.$$

Analyse the THREE $(3)$ different environments of the management environment and the elements in each.

Refer to the case study and give examples of how the elements of the market environment could be an

opportunity or a threat to McDonalds.

QUESTION $4-$ The Management Process $(25$ Marks$)$

Explain briefly to the newly appointed managers at McDonalds the FOUR $(4)$ fundamental management

functions. Analyse each of the elements of leadership and give an example of how the manager could apply

each of the elements of leadership in the workplace.