Question 1: _________ is described as being when a leader intervenes to resolve a conflict.

1. alternative dispute resolution
2. Ombudsperson
3. facilitation
4. peer review

Question 2: In the _______ style of conflict resolution, the person is low on their own concerns and the concerns of others. This approach reflects an inability to deal with conflict, and the person withdraws from the conflict situation.

1. Integrating
2. avoiding
3. compromising
4. obliging

Question 3: A __________ conflict resolution style is deal for trivial issues, speedy decisions, an or an unpopular course of action.

1. Integrating
2. compromising
3. obliging
4. dominating

Question 4: Integrative bargaining differs from distributed bargaining in one significant way: the parties see the process as a zero-sum game.

1. False
2. True

Question 5: The majority of CEOs report a need for more training in which area?

1. Listening
2. planning
3. conflict management
4. motivational skills

Question 6: _______ is low intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect.

1. task and relationship bargaining
2. distributive bargaining
3. integrative bargaining
4. incivility