Question $1-$ ITIL $4$

a$.$ Explain the difference between the Service Value System and the Service Value Chain?

$(5$ marks $$ maximum $1$ page in Arial $12$ the font used here$)$

b$.$ Give an example of a Service Value Chain in your organisation using a valid scenario and to describe what that Value Chain will look like $(5$ marks $$ maximum $1(1)/(2)$ page in Arial $12$ the font used here$)$

Question $2$ FitSM

Describe any two FitSM processes and explain the benefits of using these processes in ANY business.

$(5$ marks for each process $$ maximum $1$ page per process$)$

Question $3$ Progressive Practices

a$.$ Explain why a Lean approach will benefit an organisation and its customers?

$(4$ marks allocated $$ maximum $1$ page$)$

b$.$ Site three main difference between IT projects done with Agile and a traditional project approach AND explain why they are different?

$(3$ marks allocated $$ maximum $(1)/(2)$ a page$)$

c$.$ Explain the THREE WAYS of DevOps, in simple terms and give an example of the use of each.

$(3$ marks allocated $1$ page maximum$)$