Question 1

Keyboarding or typing 100 words per minute can be thought of as a?

competency

skill

aptitude

none of the above is correct

Question 2

Lacey studied at Florida Atlantic University (FAU) for her bachelor's in business administration (BBA). Along the way, she took several keyboarding courses and types over 130 words per minute.

In her coursework, she also studied hotel & resort operations as well as, specifically, an external course on the Best Use of ACME Property Management System.

In her post-graduation job at an upscale hotel, she is recognized by her HR Director and General Manager as having the best guest satisfaction rates among her peers for check in while SIMULTANEOUSLY having the fastest-processing time for a new guest checking in of anyone in the hotel.

We can now say that Lacey has an ______________ for her position.

aptitude or ability

skill

master competency

ability to lead

Question 3

Our guest power point presentation from the Career Source Palm Beach County gives applicable information to everyone around the world. It stated that during this pandemic, you should be:

polishing up your resume

joining professional networks

perfecting your social media presence

the presentation suggested that you do ALL of the above

Question 4

According to our professionals, one should HAVE a photo on their resume, but NOT have a photo on their Linked In profile.

True

False

Question 5

What is the name for the process of getting things done effectively and efficiently through and with other people?

leadership

supervision

effectiveness

management

Question 6

Management competencies include all of the following except?

interpersonal

technical

perceptual

conceptual

Question 7

The ability to influence others to act in a particular way through direction, encouragement, sensitivity, consideration, and support is called?

management

leadership

emotional labor

the Peter Approach

Question 8

What do employers seek when they are looking for "groupings" of collective skills and knowledge?

top talent known as "superstars"

management competencies

hospitality-specific categorical classifications

none of the above is correct

Question 9

Some traits of successful individuals in our industry, as mentioned by Aimee Mangold of KOLTER Hospitality included: drive, intelligence, self-confidence, the desire to influence others, relevant knowledge, and honesty/moral character. Unfortunately, these same traits do not apply to other fields outside of the hospitality and tourism industry to any great extent.

True

False

Question 10

The flow of information and ideas from one person to another involving a sender, method of transmitting the idea or content, and receiver is best known as interpersonal ability.

True

False