Question 1

List threesigns that may indicate that a work colleague needs coaching.

Question 2

Describe three performance issues or difficulties that could occur during coaching.

Question 3

Describe what is involved regarding the following steps of coaching:

to trainee explanation
and evaluating trainee demonstration
feedback

Question 4

10. works as a chef in a busy Italian restaurant. They have just employed a new staff member, Amy, to assist in both front and back of house during their busiest service periods.

It is James responsibility to coach Amy during her first week on the job.

1. What skills might James need to teach Amy? List three.
2. What knowledge might James need to teach Amy? List three.
3. Who should James report Amys progress to?

Question 5

51. tasks that must be done in a commercial kitchen and the relevant procedure that must be followed

Task	Procedure

Question 6

51. three effective communication techniques used when training a colleague in the workplace.

Question 7

25. work as the manager of Crave Catering.
26. of the kitchen hands, Alex, has failed to comply with safe work practice in relation to the safe use of knives in the kitchen.

60. has no formal kitchen/cooking qualifications and is careless when it comes to using the sharp knives. Yesterday he accidentally injured a co-worker with a knife. When spoken to about the incident, Alex was apologetic and asked for some training in safe knife handling practices.
61. is Brazilian, and English is his second language. He has only been living in Australia for three months. He appears to be very shy and lacks confidence.

As the manager, it is your responsibility to organise and implement some on-the-job training for Alex.

a) What type of coaching does Alex require?

b) List three factors that may have impacted on Alexs need for workplace coaching?

c) List the three steps to take when preparing for the coaching.

d) What strategies could be put in place to overcome the language barrier, to ensure that the workplace training is beneficial for Alex?

e) Describe three strategies that you could use to build on Alexs self-esteem and assist him to gain confidence in the kitchen.

f) List one Workplace Health and Safety procedure and one Hygiene procedure that will need to be considered throughout the coaching.

WHS Procedure
Hygiene Procedure