Question 1

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How does the text define a buffer?

Question 1 options:

	a writing strategy used to avoid liability
	a writing technique used in messages written using the direct strategy
	a writing technique used to promote resale of your products
	a writing strategy used to soften the blow of bad news

Question 2

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Which would be the best closing sentence for a message to employees telling them that the company will no longer provide a free parking space for each employee in the company lot, but will instead issue a limited number of parking passes based on evidence of ride-sharing?

Question 2 options:

	Convenience is not an acceptable reason for continuing to contribute to pollution and traffic congestion on our roads.
	If you have difficulties with or complaints about this new policy, please contact the Human Resources department.
	As of next Monday, you may not park in the free staff parking lot unless you are ride-sharing with at least one other employee.
	We hope that you will take this opportunity to conserve fuel and contribute to a safer, cleaner environment by sharing transportation with your coworkers.

Question 3

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In which situation would it be most appropriate to use the indirect strategy to communicate bad news?

Question 3 options:

	You are informing an applicant that his job application will not be considered.
	You are informing a customer of a small policy change.
	You are informing a customer that her account payment is overdue.
	You are informing a customer that her monthly subscription will increase by $1.50 per month.

Question 4

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Most readers will accept bad news more easily if they understand that it is simply company policy.

Question 4 options:

	True
	False