Question $1($Mandatory$)(1$ point$)$

Which of the following is true about organizational culture?

Question $1$ options:

a$)$

It is a transformational factor.

b$)$

All of these

c$)$

It is the most difficult aspect of organization change.

d$)$

It is directly related to the external environment

Question $2($Mandatory$)(1$ point$)$

Schein$$s $(2004)$ three concepts for diagnosing organizational culture are $\_\_\_\_\_\_.$

Question $2$ options:

a$)$

artifacts, espoused beliefs and values, and basic underlying assumptions

b$)$

artifacts, espoused policies and procedures, and basic underlying assumptions

c$)$

artifacts, espoused beliefs and values, and policies and procedures

d$)$

artifacts, espoused beliefs and values, and the total system

Question $3($Mandatory$)(1$ point$)$

Organization culture $\_\_\_\_\_\_.$

Question $3$ options:

a$)$

can only be interpreted, never understood

b$)$

can be understood only at Schein's third level of an organization's culture

c$)$

cannot be interpreted

d$)$

can be understood only at Schein's first level of an organization's culture

Question $4($Mandatory$)(1$ point$)$

The need for culture change at British Airways resulted from $\_\_\_\_\_\_.$

Question $4$ options:

a$)$

its change from being a government supported to a publicly owned airline

b$)$

its changes in mission and strategy

c$)$

its need to be more competitive in the world marketplace

d$)$

all of these

Question $5($Mandatory$)(1$ point$)$

British Airways change effort was the result of a disruption in the organization$$s $\_\_\_\_\_\_.$

Question $5$ options:

a$)$

external environment

b$)$

deep structure

c$)$

culture

d$)$

leadership

Question $6($Mandatory$)(1$ point$)$

British Airways culture before the change was $\_\_\_\_\_\_.$

Question $6$ options:

a$)$

paternalistic

b$)$

country club

c$)$

participative

d$)$

command and control

Question $7($Mandatory$)(1$ point$)$

The purpose of the $$Managing People First$$ programs was $\_\_\_\_\_\_.$

Question $7$ options:

a$)$

to encourage attrition so new blood could be hired

b$)$

to train front$-$line employees how to treat customers

c$)$

to change British Airways' culture

d$)$

to train managers in self$-$leadership

Question $8($Mandatory$)(1$ point$)$

Which of the following is true?

Question $8$ options:

a$)$

Training front$-$line employees how to deal respectfully with their customers results in more effective customer relations than training supervisors how to deal respectfully with their direct reports.

b$)$

None of these

c$)$

There is a trickle$-$down effect on how supervisors treat their employees and how these employees treat customers.

d$)$

Training supervisors how to deal respectfully with their direct reports has no effect on how the direct reports treat customers.

Question $9($Mandatory$)(1$ point$)$

Office arrangements and how people dress represent, in organization culture terms $\_\_\_\_\_\_.$

Question $9$ options:

a$)$

artifacts

b$)$

espoused beliefs and values

c$)$

basic underlying assumptions

d$)$

none of these

Question $10($Mandatory$)(1$ point$)$

Characteristics of an adaptive culture according to the work of Cotter and Heskett include $\_\_\_\_\_\_.$

Question $10$ options:

a$)$

emphasis on underlying problems before they occur

b$)$

focus on innovation

c$)$

emphasis on trust

d$)$

all of these