Question: Question 1 (Marks: 20) Kabelo Coffee shop is small liability enterprise, which has been in cash operation for over five years. However, the company has

Question 1

(Marks: 20) Kabelo Coffee shop is small liability enterprise, which has been in cash operation for over five years. However, the company has been experiencing constant hitches and glitches in business and functional areas of operation. The coordination of functional areas and business processes can help the coffee shop to achieve efficient and effective business processes.

Q.1.1 State four functional areas and business processes of a very small business (coffee shop) with cash operations or policy. (4)

Q.1.2 Explain in detail the four functional areas and business processes mentioned in Q.1.1 above. (16)

Question 1.3 (Marks: 20)

SAP Customer Relationship Management (CRM) and Salesforce are two common CRM vendors with one being a market leader in house CRM and another a market leader in Softwareasa Service (SaaS). Compare and contrast these two types of vendors. Make use of reliable and up to date Internet resources such as articles and publications to gather your information. Remember, to compare by means to find similarities whereas to contrast means to find the differences between the SAP CRM and Salesforce.

Requirements Compare and contrast Mark

Aspect to compare SAP CRM and Salesforce (10)

Aspect to contrast SAP CRM and Salesforce (10) TOTAL (20)

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