Question: Question 1 Michael has used printed maps to make deliveries for the local florist for the last 1 0 years. Recently, customers are complaining that

Question 1
Michael has used printed maps to make deliveries for the local florist for the last 10 years. Recently, customers are complaining that the flowers are not getting delivered on time. The manager at the florist, Edie, knows that the problem is Michael's refusal to use a GPS system instead of paper maps. Instead of demanding Michael switch to GPS, Edie asks Michael to come up with a solution to the customer complaints. Michael and Edie are in the stage of Lewin's Change Model.
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Question 1 Michael has used printed maps to make deliveries for

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