Question: Question 1 Outline the differences between positive and negative workplace behaviours. Question 2 Describe the following interpersonal skills. Interpersonal Skill Description Managing emotions and reactions

Question 1

Outline the differences between positive and negative workplace behaviours.

Question 2

Describe the following interpersonal skills.

Interpersonal Skill Description
Managing emotions and reactions
Ongoing work experiences
Collaborating and working well together with others.
Clear and effective communication.
Conflict management and resolution.
Giving constructive feedback.
Networking and building relationships.

Question 3

Question Answer

Outline the concept of interpersonal skills and their importance in personal and professional development.

Explain three (3) factors affecting the development of attitude and values in individuals.

Explain why personal motivation is key to workplace development.

Describe three (3) features of emotional intelligence that support personal development.

Question 4

Describe three personal motivations that may support workplace development.

Personal Motivation Description

References

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