Question $1$

Points: $1$

In creating an empathy map, why is it important to distinguish between what a user says and what they do$?$

To identify discrepancies between words and actions

To simplify user data analysis

To comply with legal documentation requirements

To ensure accurate project costing

Question $2$

Points: $1$

Which of the following is true regarding the 'Thinks' quadrant of an empathy map?

It focuses on the user$$s actions and behaviors

It is typically ignored in quick empathy mapping sessions

It involves assumptions about the user's internal thought process

It should capture solely the user's factual statements

Question $3$

Points: $1$

What is the primary purpose of an empathy map in the Design Thinking process?

To define the scope of the technology to be used

To map out the client's organizational structure

To understand user needs and experiences

To outline the project budget and timeline

Question $4$

Points: $1$

How does empathy mapping affect the development of a project's value proposition?

By providing a template for website design

By prioritizing technological over user requirements

By focusing exclusively on competitive analysis

By aligning the project more closely with user needs and expectations

Question $5$

Points: $1$

Which quadrant of an empathy map focuses on what the user says out loud in an interview or observed scenario?

"Says"

"Does"

"Thinks"

"Feels"