Question 1 Previously balance scorecard was use as a simple performance measure framework, but now it is a strategic planning and management system that is used extensively in business and industries worldwide. Explain balance scorecard (12 marks) Question 2 According to Maslow, every person will bring his/her interest, attitude and desires to the workplace. He also stated that every person has some needs to be fulfilled. Explain the needs starting from the highest to the most primitive needs. Provide example for each (15 marks) Question 3 Define workplace deviance and explain in detail the types of workplace deviance. Provide example for each. (15 marks) Question 4 List and explain THREE (3) types of standing plans and TWO (2) types of single use plans. Provide example for each (15 marks) Question 5 Authority is the right to give commands, take action and make decisions to achieve organizational objectives. Define authority and explain in detail the dimension in organizational authority (15 marks) Question 6 a) List and explain the FOUR (4) stages that team pass through as they develop and THREE (3) stages of decline that may occur if teams are not manage properly. (14 marks) b) Define informal communication channel. Explain the FOUR (4) types of informal communication channels. (14 marks) [TOTAL MARK: 100] ~END OF QUESTION PAPER~