Question 1

Productivity = _______________________________ / ___________________________________________.

Group of answer choices

Output / Labor + Materials + Capital

Labor + Materials + Capital / Output

Total Goods and Services / Labor + Materials + Capital

Labor + Materials + Capital / Total Goods and Services

Question 2

This is the grouping of activities around a sequence of operations; this method provides a basis for the homogeneous categorizing of activities.

Group of answer choices

Process departmentalization

Customer departmentalization

Work specialization

Workforce diversity

Question 3

This terminology indicates obligation that organizations have to pursue long-term goals that are positive for society.

Group of answer choices

social responsibility

collectivism

code of ethics

parochialism

Question 4

This is the monitoring of an organization's performance comparing to previously set goals. If a significant deviation occurs toward reaching the set goals, actions are taken to correcting or improving performance.

Group of answer choices

controlling

facilitating

leading

managing

Q5

This is a type of authority in which one has control over individuals outside one's direct areas of responsibility.

Group of answer choices

functional

staff

line

supervisory

Question6

This terminology indicates obligation that organizations have to pursue long-term goals that are positive for society.

Group of answer choices

social responsibility

collectivism

code of ethics

parochialism

Question 7

This is the grouping of activities into independent unites based upon territories.

Group of answer choices

geographic

departmental

decentralized

functional

Question8

How is value provided to customers?

Group of answer choices

It is provided through the transformation of raw materials and other resources into some product or service that end-users need or desire.

It is provided through advertising slogans enticing end-users to purchase their goods or services.

It is provided through the warranties or service guarantees enticing end-users to purchase their goods or services.

It is provided through cheap and low-cost products end-users need or desire.

Question 9

When considering supervisory competency and management level, which of the following statements is least accurate?

Group of answer choices

Technical competency increases in importance as individuals rise in an organization

The need for interpersonal competencies are a constant toward success regardless of level in an organization

Conceptual competencies increase in importance as managerial responsibilities increase.

Political competencies increase in importance as managerial responsibilities increase.

Question 10

This is the depiction of the causes of a problem by grouping the causes according to common categories including, machinery, methods, management, personnel, and finances.

Group of answer choices

Cause and Effect Diagram

Flow charts

Scatter diagrams

Preventative control charts