Question: Question 1: Provide logical answer to following case. a) A customer returns the product stating it does not meet his requirement. Aslam your assistant quality

Question 1: Provide logical answer to following case. a) A customer returns the product stating it does not meet his requirement. Aslam your assistant quality manager is worried why did a defective product got delivered to the customer? While you are concerned why defect arise in the first place? Considering concepts from quality management system (QMS) and diagnose what mechanism youll implement to address both issues?

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