QUESTION 1 Quality is a property which is found in both tangible goods and in services organizations. Identify the Key performance indicators by which quality is measured in goods and secondly how it is measured in services. [25 Marks] QUESTION 2 The discipline of Production and Operations Management is applicable to both the manufacturing and service sectors. Hence many companies in different sectors have benefited from this field in which they have added value to their goods and services for selling to different countries in the world. Identify and discuss the similarities of the application of the Production and Operations Management discipline to manufacturing and service sectors. What differences do we find in the application of this discipline to the manufacturing and service sectors? Also justify the growth of the services sector in the last 30 years. [40 Marks] QUESTION 3 The internet has made companies spread their activities to different countries in the world to run their activities. This has made different companies have their presence in nearly all countries in the world. Despite this, the internet also has its own limitations which it experiences time and again. Justify the rationale for companies using ebusiness or e-commerce in sales of their goods and or services. Explain why the internet has facilitated high levels of agility? How has it streamlined supply chain management? How has the internet been affected by the advent of globalization? [35 marks]