QUESTION 1 Reaching a means that although the chosen solution may not be the first choice of everyone on the team, each member supports that solution as a viable option. Impass . Majority OB OC. Consensus Milestone OD QUESTION 2 Which is NOT one of the dimensions of Service Quality (SERVQUAL) Reliability . Responsiveness . Empathy . OD. Probability QUESTION 3 involves every employee in the company continually looking for ways to improve processes and eliminate wasteful actions. Concurrent engineering . B. Product development Continuous improvement Customer service OD QUESTION 4 A good team leader will attempt to develop a compromise between two team member who Want to work together . O B. Are married to each other Have developed a conflict OC. Use SPC charts OD QUESTION 5 Increasing customer satisfaction by promoting product reliability can be accomplished by implementing a Quick response team OA . OB. Fire protection system Safety program OC. Quality system OD QUESTION 6 Manufacturers use to avoid use of the wrong material in a process, issuance of the wrong material from stock and material test failures. Control charts OA Raw material stock controls . Production controls . Total Quality Management OD QUESTION 7 Parts labeled should be inspected to determine if they should be reworked or scrapped. O A Hold Rework . Reject . Ready to Ship OD QUESTION 8 Supplier Selection criteria includes supplier's location. O True False QUESTION 9 When parts need further inspection they should be labeled as O A. Hold Okay to ship . . Reject Scrap OD QUESTION 10 A should always be someone outside the organization. Internal audit group . Quality Manager OB OC. Third party audit group Production manager OD QUESTION 11 A should be done as often as necessary to assure that the processes are sound. Quality circle meeting . Team building exercise . Replacement of production equipment . Quality system audit OD QUESTION 12 The first stage in a team development process is an awkward stage for the team members called Norming OA Storming . Performing OC OD. Forming QUESTION 13 Calibration on which of the following would be audited? O A Hand tools Welders . Fork lift trucks . Precision Measurement tools OD QUESTION 14 The calibration of instruments and measurement devices is typically checked as part of a Product cost analysis . Team quality meeting OB Quality audit OC Management analysis OD QUESTION 15 In a system where all the components in series have the same probability of failure, F1 -0.02. What will be the reliability of a system composed of 10 components? 0.817 . OB. 0.851 8.17 . 1.024 OD QUESTION 16 What is the reliability of the system made of 4 subsystems in series as follows P1 = 988 P2=998 = .985 = .979 QUESTION 17 The determines the "what & why" not the "how to" Team Charter . OB. Packing instructions Standard operating procedure . QS inspection procedure OD QUESTION 18 The "TS" in ISO/TS 16949 stands for : O A. Transportation Spec Technical Specification . Total System . Training Specification OD QUESTION 19 ISO/TS 16949 is an international quality systems specification for the industry O A. Consumer products Food and Beverage OB Healhcare . Automotive OD QUESTION 20 are non-routine work instructions that can authorize revisions in standard work instructions CAD drawings . Engineering Change Notice (ECN) . C. Process routing sheets Bills of Material (BOM) OD QUESTION 21 As per quality specification ANSI/ISO/ASQ 9004, Material Review Boards (MRB) a number of decisions they can make to disposition non-conforming material. Which of the following representatives in NOT routinely a member of the group? Quality Engineer . Purchasing . Production OC Process Engineer OD Team Facilitator OE