Question 1 Read the passage below and then answer the questions that follow. You may introduce additional material that you feel is relevant. Une mark allocations as a guide for the length of your answers. The Boss's son Mr Louwrens drove to work feeling ansios. Today the son of his boss, Mr Prentice, was due to start a holiday job at Prentice Printing. Mr Louwrens didn't approve of students of casual labour disrupting normal working procedure and hoped that Mr Prentice would not expect him to get involved with his son. At least Mr Prentice was there to deal with any proband that might arise. But as Mr Louwrens drove into the car park, the problema seems to we started already Badly parked in Mr Prentice's own bay was a bright red beach buggy out of which was cimbing the denim-ded figure of Andrew Prentice, apparently dancing to the private disco that he could hear on this Walkman headphones. Mr Louwrens fewery imated by such lack of respect for the firm. Trying to keep calm, he reminded himself that his boss instantive soon to deal with this outrage. However, when he got to his office his secretary fomed him that Mr Prentice had been called away for the week and had requested that Mr Louwrens settle Andrew into the firm. Really, the way they just expect me te lake only extra work," thought Mr Louwens resentfully. Andrew came along fairly promptly rca suntmoned, clicking his fingers to the tune he was humming. The headphones ad gone but regular movement of Andrew's jawa suggested he was chewing gum. M Louwrens approved of gum. Andrew flopped in a chair and grimed Andrew HL. Mr Louwrens: Hello, er, take a seat won't you? Andrew Thanks, I just did. So howe things with you? Mr Louwrens: Ehmm, quite well thank you. Now, about your time here. We'll have to find you something to do. Let me see. Perhaps these order for first they have to be filled in, and later you could give them some helpin Packaging Andrew Fine by me, what's the talent like in Packaging? Mr Louwrens looked stemly at Andrew and suggested that the begin with the paperwork using the small table in his father's office to work at. Now maybe he could get on with his own work and consider the problem solved. But it wasn't. All moming complaints filtered through from Mr Roberts, Mr Prentice's secretary Andrew had setled himself at his father's impressive desk, addressed the female staff members as sweetheart and was answering the phone with a cheery, Hi there, Prentice Printing greets you." Mr Roberts fet this was not the right tone for a serious business. He was doing the work well enough, although not in the way that was familiar to Mr Roberts. Instead of using the OUT-tray, Andrew had gone to the typing pool himself to select a typist, apparently along the line of a beauty contest, causing giggles, excitement, and work disturbance. The tea lady was discovered going out to buy him a Coke because, "He said he was really thirsty,' and, as Mr Roberts indignantly pointed out to Mr Louwrens, Andrew didn't respect the rules of teatime. 'It's always been at 11:00 and 15:00 and now he thinks he can go around asking for coffee at 10:30! Mr Louwrens attempted to soothe Mr Roberts, although he felt more and more indignant and Mr Roberts remained cross and reluctant to do anything for that long-haired layabout". Indeed, he was obviously broadcasting his complaints, because after lunch his friend Mrs Van Wyk, the packaging overseer, phoned Mr Louwrens to say that she wanted nothing to do with the young troublemaker. So the week continued. By Friday, work had piled up on Mr Louwrens' desk because every time he sat down to deal with it, he felt so annoyed about Andrew that he could not concentrate. Mr Roberts continued to complain and Mr Louwrens felt very pressurised and resentful of Andrew for creating such disorder in the quiet corridors of Prentice Printing. Every day he saw that bright red buggy, so glaringly different among the sober, middle-class vehicles of the other staff members. His phone buzzed and yet again Mr Roberts' piteous voice squeaked, "He's given one of the typists the afternoon off. says she's to have her hair done at the firm's expense as a reward for typing for him. It won't do, Mr Louwrens, it just won't, and I'm not going to put up with this any longer. "No, it won't do,' said Mr Louwrens grimly to himself. He strode out to Mr Prentice's office in a temper totally different from the polite manner in which he usually approached this room. 'Damn these Prentices! Just because the firm bears their name they think they can mess everyone about. With hardly a knock at the door he went in and found Andrew swivelling round and round in his father's chair. "Hi there, said Andrew, "Howzit? Now answer the questions in our own words and in complete sentences. Do not quote from the text. (a) Various factors gave rise to the communication barriers, creating a conflict situation in the scenario outlined above. Identify at least five communication barriers and explain how each barrier may be minimised or eliminated. This is a case study, so reference must be made to the people and events described). (b) If Andrew had been some other casual student who was not related to the boss, how would the situation have changed? (c) Comment on the role played by Mr Roberts throughout the scenario. (10) (10) (10) [30]