Question 1 Read this case study and analysis and answer the three questions that follow. An organization needs to subject her workforce to measuring their effectiveness and efficiency of work done. Therefore, Organizational Performance Management determines the nature and caliber of staff to be engaged in performing some delegated duties for exerting energies to derive at income. For that matter, an employer hires employee/jobholder to do an assigned work well. Performance indicates action (behavior) and outcome (result) of the employee. An employer does not define performance by action itself but by judgmental and evaluative processes. The employee performs actions which are relevant for organizational goals which can be scaled/measured and considered to constitute performance. An employees actions involve outcome (results) relating to numbers for measurement e.g. increase in production/sales/profits to determine figures projected for actual and variance. Business organizations are set up to undertake production of goods and services for customer satisfaction when quality matches the price tagged. This necessitates what an organization should do using qualified staff with delegated authorities to accomplish it objectives and targets set by maximizing profits or returns on capital employed and invested. There is the demand of all categories of people in the communities the businesses operate by producing for consumption. An authority in management looks at the people to do the assigned tasks as a body of individuals working under a defined system of rules, assignments, procedures and relationships designed to achieve identifiable objectives and goals. In another perspective, a renowned lady in the field of management had given the definition of management as getting things done through people. Performance of tasks at the workplace or organization is done by the entire workforce which must be appraised periodically twice a year for the purpose of promotion, salary increment and work improvement. The review is undertaken by the appraiser as the supervisor who monitors and evaluates the work of the appraisee as the jobholder.

a. Evaluating the key words in the definition of performance with reference to Campbell et al. (1993), state what they imply with refernce to the case study and analysis. b. Creating your understanding of organization by considering H.P Greenwalds (2008) definition, underscore the importance of his assertion from the case study. c. Analyzing the operative words in the five-word definition of management given by Mary Follet Parker (1868 1933), mention the significance of her statement in practical terms in relation to the case study passage.