Question 1. Supportive Supervision a. Discuss Four (4) Core Skills needed for the effective management of Health Institutions and state who in each of these levels of management needs a particular one most and why? - Top Level Managers, Middle Level Managers and Supervisory Managers. b. Discuss Four (4) Supportive Supervisory Duties and how you will apply them to a Department you head. c. Discuss any Six (6) "Commandments" of Supportive Supervision and how you will apply them as a Supervisor. Question 2. Customer Care a. Discuss Three (3) Attributes of a Health Worker and how such Attributes can help improve Customer Care. b. Discuss Four (4) Negative Perceptions the Ghanaian Public have on some Health Workers and how these can be changed for the better. c. Discuss Three (3) Personal Needs of a Health Customer and how you can meet such Needs. Question 3. Human Resource Management a. Discuss Five (5) Reasons why Human Resource Management is important in your Health Institution. b. What is Orientation or Induction and why should a new staff be given orientation or induction