Question $1$

The Chick$-$fil$-$A example was provided as a way to demonstrate which of the

following? $($select one$)$:

How to identify employees who instinctively have a culture of quality

An example of why the Chick$-$fil$-$A restaurants are so clean, and therefore, how companies

can have their employees pay attention to the details needed to keep their manufacturing

facilities clean

How to conduct an interview

How to model the behavior you want your employees to haveWhat was the actual root cause of the mixed cap colors $($yellow and blue$)$ that was

discussed and revealed in Scenario $2?($select one$)$:

The supervisor did not go out into the production area to oversee the new employees

The remaining yellow caps were not counted prior to starting the next batch with blue caps

An entrapment area in the fill line equipment trapped caps, which were jarred loose during

production of other products

Employees were being trained, so they likely did not properly clear the fill line