Question 1

The current challenges in operations management are:

a) Globalization

b) Supply-chain partnering

c) Sustainability

d) Lean operations

e) All of the above

Question 2

Services often:

a) are tangible.

b) are standardized.

c) are knowledge based.

d) are low in customer interaction.

e) have consistent product definition.

Question 3

Productivity:

a) can use many factors as the numerator.

b) is the same thing as production.

c) increases at about 0.5% per year.

d) is dependent upon labor, management, and

capital.

e) is the same thing as effectiveness.

Question 4

Stakeholders are those with a vested interest in an

organization, including:

a) customers,

b) suppliers,

c) owners,

d) employees,

e) all of the above.

Question 5

Multifactor productivity:

a) remains constant.

b) is never constant.

c) usually uses substitutes as common variables for the

factors of production.

d) seldom uses labor as a factor.

e) always uses management as a factor