Question: Question : 1) This case describes benchmarking as an important part of the company's tools of quality. What other tools of quality does benchmarking complement?

Question :

1) This case describes benchmarking as an important part of the company's tools of quality. What other tools of quality does benchmarking complement?

2) Telecommunications is a fast-paced, rapidly changing industry. Do you believe that benchmarking is particularly important in a fast-paced industry? Why or why not?

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