Question 1

True or False: Changes in formal organization structures and systems are the foundation of a corporate transformation process.

1. True
2. False

Question 2

Who developed the Force Field Analysis model?

1. Chris Argyris
2. John Kotter
3. Peter Drucker
4. Kurt Lewin

Question 3

Kotter argues that a vision is ineffective if:

1. It cannot be communicated clearly in under five minutes
2. It requires team collaboration
3. It is overly data-driven
4. It fits on a single page

Question 4

According to Kotter, what is thefirst stepin a successful transformation effort?

1. Establishing a sense of urgency
2. Creating a compelling vision
3. Forming a guiding coalition
4. Communicating the change effort

Question 5

Common reasons for resistance to change include which of the following? Choose the best answer.

1. Comfort of habits, resource limitations, staff turnover, fear of the unknown
2. None of the given answer options
3. Comfort of habits, fixed mindset, ability to challenge the process, low emotional intelligence
4. Comfort of habits, resource limitations, fear of the unknown, threat to established power

Question 6

Which of the following best describes adevelopmental change?

1. Changing organizational culture
2. Merging with another company
3. Improving existing processes or skills
4. Replacing an outdated product with a new one

Question 7

When is the Positive Deviance modelmost effective?

1. When launching new hardware
2. When problems require behavioral and cultural change
3. When technical solutions are known and replicable
4. During periods of financial audit

Question 8

When is Force Field Analysis most effectively used?

1. During performance reviews
2. In stakeholder exit interviews
3. For diagnosing a business problem or deciding whether to implement a change
4. For finalizing project budgets

Question 9

Why issuccession planningcritical in institutionalizing change?

1. It ensures that incoming leaders uphold the transformation
2. It minimizes recruiting costs
3. Boards require it
4. New leaders will change direction

Question 10

How arebusiness opportunitiesdescribed in the context of enabling transformation?

1. As external market forces
2. As quarterly profit drivers
3. As motivators for change, appearing as gifts or dilemmas
4. As customer feedback systems