QUESTION 1

Two key approaches for effective organizational behavior include managing conflict and __________.

		Effective negotiation
		Use of authority position
		Providing facts about your point of view
		Ignoring the situation

2 points

QUESTION 2

Once Sandy has calmed down two employees engaged in an escalating conflict, she must manage potential negative outcomes. Sandy's next step in dealing with conflict is to __________.

		document the issues
		negotiate
		call Human Resources
		involve security

2 points

QUESTION 3

Pamela does everything she can to make sure there is no conflict on her team, yet her team is the least productive. What does Pamela NOT understand about conflict?

		Conflict among workers is always good for productivity.
		Most conflict is dysfunctional and causes poor team performance.
		There is a potentially positive effect of a moderate level of conflict.
		Effective teams generally have high levels of conflict.

Sam notices there's a lot of conflict when giving feedback to his staff. Sam asks his manager for guidance on this issue. His manager suggests that Sam has communication problems and suggests Sam change his communication process by __________.

		using rewards
		focusing on behavior and its effect
		using a go-between
		giving feedback with HR present

Juliet has worked for a small company for 15 years. Recently there has been a lot of conflict among employees, staff, and management over money, time, and equipment. This type of conflict is an example of __________.

		organizational structure
		limited resources
		task interdependence
		personality differences