Question $1($Unit $4,$ CLO $2)$

Discuss how the characteristics of services $$ intangibility, inseparability, heterogeneity, and perishability $$ impact the operations and service delivery strategies of a company.$$

$(35$ marks$)$

$$

Question $2($Unit $5,$ CLO $3)$

Green Innovations is a startup company specializing in eco$-$friendly home solutions. Recently, the team noticed that traditional home cooling systems were both expensive and damaging to the environment because of high energy consumption. Green Innovation$$s management decided to challenge their team to develop a new type of affordable, energy$-$efficient cooling device.

Explain the FOUR $(4)$ phases of the creative process that Green Innovation can apply. $$

$(35$ marks$)$

Question $3($Unit $3,$ CLO $2)$

Elaborate on the THREE $(3)$ trends that will affect the Information Management Systems for an organisation.

$(30$ marks$)$