Question 1 ) using balanced scorecard metric system associate the specified measure with the appropriate perspective - Match it accordingly

Revenue , Capacity Utilization , Employee turnover % , Order Frequency ,Profit

A, Finacial

B,Customer

C,Internal Business Processes

D, Learning and Growth (intangibles)

Question 2: Which of the following will lead to sustained competitive advantage

1,Reputation for quality

2,Customer Loyalty

3,Corporate Culture

4,Customer Service

5, All the above

Question 3 : Coordination and efficiency with in a firm is best controlled by which type of organizational structure ( A in ARC)

1, Thin - explorer

2,Thick - Explorer

3, Multi - business unit

4, Profit based structure

5,all of the above

Question4: The s- curve in technology products is a plot of performance(output) against effort , money and resources (input) invested in that technology

True or False

Question5 :Internal processes linked into a distinct set of activities that illustrate the transformation activities of the firm are called

1,Operation management

2,The value chain or business process flow

3,outbount logistics

4,inbound logistics

5, resource procurement