Question 1:

Using facts mentioned throughout the case, briefly describe the general positive and negative attitudes of doctors working at Academic Medical Hospital toward Six Sigma deployment.

Question 2:

The case describes typical Six Sigma designations assigned across the organizational structure: Champion, Sponsor, Black Belt, Green Belt, and Team Members. Describe the responsibilities ofany twoof these designations in general terms, i.e., for any organization implementing Six Sigma.

Question 3

Academic Medical Hospital is using the Change Acceleration Process (CAP) with the objective of realizing positive change. Describe howany oneof the four tools for CAP mentioned in the case - process mapping, elevator speech, extensive and creative communications plans, and stakeholder/resistance analysis - can help achieve that objective in general terms, i.e., for any organization implementing a new organization wide initiative.