Question: Question 1 What is the difference between mediation and arbitration? (4 Marks) Question 2 State the two types of collective agreements? (2 Marks) Question 3

Question 1 What is the difference between mediation and arbitration? (4

Question 1 What is the difference between mediation and arbitration? (4 Marks) Question 2 State the two types of collective agreements? (2 Marks) Question 3 Explain what Essential Services is with three categories of employees exempted as essential services? (5 Marks) Question 4 List the causes of grievance in the workplace. (10 Marks) Question 5 Explain any of the three tactics to employee participation. (9 Marks)

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