Question: Question # 1 What is the major element that needs to be implemented in total Quality management? Hiring and firing Products Services Effective controls Question

Question #1
What is the major element that needs to be implemented in total Quality management?
Hiring and firing
Products
Services
Effective controls
Question # 2
Which quality standard provides a certificate to companies indicating that the company has met the quality management requirements?
ISO 9004
ISO 26000
ISO 9000
ISO 14000

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