Question 1

When a service representative is asked to handle a simulated situation involving a complaining customer, this is known as ________.

1) psychomotor test.

2) situational judgment test.

3) work sample test.

4) assessment center.

Question 2

Valid selection techniques are primarily intended to ________.

1) shatter glass ceilings

2) correct past discrimination in human resource management

3) distinguish those who would and those who would not succeed in a job

4) be immune to legal challenge