Question 1

Why do we associate the Root Cause Analysis with the term "5 Whys"?

Question 1 options:

	Because the Root Cause Analysis brainstorming process is based on asking Why? several times until the root causes of an issue can be identified.
	Because PMs keep on banging their heads on the desk asking: "Why?, Why?, Why?...did I get into this profession?".
	Because if we ask "Why?" 5 times about an issue, you will be able to identify the root cause after the 5th "Why?".
	Because the "5 Whys" are the categories of the 1st level of the root cause analysis (People, Process, Environment etc...).

Question 2

Your colleague hands you a document. They say its a checklist containing 2 month's worth of collected data, organized by root cause. Which of these statements might you say in response?

Question 2 options:

	"Thanks, this should help keep the work consistent."
	"Please collect more data, meaningful statistics required a minimum of 30 data points."
	"Based on the information in this file, this appears to be a Checksheet, not a Checklist."
	"Next time, I would prefer my own data."

Question 3

Which of the following tools can help find a relationship between 2 sets of data?

Question 3 options:

	None of these tools provide information about the relationship between 2 sets of data
	An Affinity Diagram
	A Pareto Chart
	An Ishikawa Diagram

Question 4

Based on the following diagram, which of the following statements is incorrect?

Question 4 options:

	This is a Pillar Diagram and it shows multiple causes (activities) leading to multiple effects (benefits).
	This is a Pillar Diagram and it appears "Regular visits from Sponsor" represents 33% of the root causes of the benefits.
	This is a Pillar Diagram and it appears "Team Building Activities" is one of the least important activities to perform to obtain the benefits.
	This is a Pillar Diagram and it appears "Regular visits from Sponsor" represents a majority of the causes of the benefits.

Question 5

Which of the following tools/graphs would not be useful to help understand the following data?

Accidents per Region
Location	# of Accidents YTD
South Ottawa	20
Kanata	21
Gloucester	8
Orleans	16
Ottawa Center	10
Total	75

Question 5 options:

	A Scatter Diagram.
	All of these graphs could be useful.
	A Bar Chart.
	A Pie Chart.

Question 6

Algonquin College needs a visual aid to help explain the procedure to resolve Academic Integrity issues. The procedure is described in the policy document AA48 Academic Integrity in text format only.

The procedure is summarized here:

• The procedure starts when theProfessorobserves an alleged act of academic misconduct. The Professor must gather facts and then meet with theStudent.
• The Student can then provide their perspective on the issue. Once the Student has provided their input, the Professor must decide to either submit an academic integrity incident report or drop it.
• If the professor decides to proceed with the report, they must submit an Incident Report on anAC Website. The Website sends the report to theAcademic Administrator.
• This Academic Administrator then studies the facts contained in the report and decides to proceed with further investigation or drop the case entirely.If they decide to drop the case, the Administrator sends an email to the Professor and the Student informing them of this decision and the procedure ends. If the Administrator decides to proceed with further investigation, they must meet with the Student to discuss the issue. After the meeting with the student, the Administrator must determine the consequence for the action and then inform the Professor and the Student of their decision.

Your Task: Create a Swimlane Diagram to illustrate this procedure. The bold words are Actors in the process. Please upload your diagram in the space below. You can upload a picture of a hand drawn diagram or upload an electronic file from a program like Visio or PowerPoint.

Question 6 options:

Paragraph

Lato (Recommended)

19px (Default)

Add a FileRecord AudioRecord Video

Question 7

Agilists (practionners that use an Adaptive approach to project development) sometimes use a Burn-Up chart. In addition to showing the progress of the team, what does the Burn-Up chart show that a Burn-Down chart does not?

Question 7 options:

	The Burn-Up chart shows the impact of insufficient planning at the beginning of the project and the impact that has on the project duration.
	The Burn-Up chart provides insight into over-allocated resources.
	The Burn-Up chart shows scope-creep and how the project team must work longer to complete the project.
	The Burn-Up chart shows increasing project scope and the revised estimate of the project's end date.

Question 8

Upload a suitable chart to show the current range of PMI credentials held by the ~2400 local PMI-OVOC chapter members.

Question 8 options:

Add a FileRecord AudioRecord Video

Question 9

Based on the following data, what would you suggest are the "Vital Few" issues the organization should address?

Issue	Frequency	Cost ($000)
a	12	133
b	18	212
c	7	10
d	100	71
e	42	43
f	61	20
g	70	101
h	30	23
Total	340	613

Question 9 options:

	d, g, f, e
	b, a, d
	a, b, c, d
	b, a, g