Question 1 You have been asked to put up flags on a job site but you cannot complete what you need to since you don't have the information (not familiar with the area) AND you do not have enough flags. You require the help of your colleague who you have been trying to get a hold of but have been unsuccessful at. How would you deal with the situation? Answer: A. Assess the situation, is there anything you can do on your own in the mean time? Try to contact another colleague who could help or a Supervisor immediately if unable to find help or flags. Request assistance putting up the flags with you if you are unsure. B. Assess the situation. Try contacting another colleague or supervisor but if not available then just wait for them to call back. C. Leave work site and go looking for someone who has flags. D. Put up the flags you have and wait further instructions. Question 2 How would you deal with a customer who wasn't happy with your service, even though you haven't done anything wrong and it is the customer who has made the mistake? How would you treat the customer and diffuse the situation? Answer: A. Be attentive and listen to them explain their problem. Explain that unless they follow your instructions then there is nothing you can do. Walk away. B. No matter how upset or angry the customer is, remain calm and make sure they are treated with respect. The role of a Flagman is to be attentive and turn a negative situation into a positive/safe one. It is imperative that after the incident you take the right steps to ensure everyone is safe, calling it in to the right people/police and the situation is under control. If your efforts still fail, notify your supervisor as a final option. C. If the customer is upset, as a Flagman you should get upset and yell to make sure your point of view is enforced. D. All of the above. Question 3 Please circle the correct answer. From the below, which statement is accurate about a Near Miss. Answer: A. Exact same things that cause accidents cause near-misses. B. Near Misses happen everyday. C. Near misses are free lessons and/or a warning. Sharing is truly the key to prevention. D. Difference between a near miss and an injury is only a fraction of a second. E. All of the above. Mathematical Question John travels at an average speed of 90km/h for 2 hours 30 minutes. Find the distance travelled in km. Question 1 You have been asked to put up flags on a job site but you cannot complete what you need to since you don't have the information (not familiar with the area) AND you do not have enough flags. You require the help of your colleague who you have been trying to get a hold of but have been unsuccessful at. How would you deal with the situation? Answer: A. Assess the situation, is there anything you can do on your own in the mean time? Try to contact another colleague who could help or a Supervisor immediately if unable to find help or flags. Request assistance putting up the flags with you if you are unsure. B. Assess the situation. Try contacting another colleague or supervisor but if not available then just wait for them to call back. C. Leave work site and go looking for someone who has flags. D. Put up the flags you have and wait further instructions. Question 2 How would you deal with a customer who wasn't happy with your service, even though you haven't done anything wrong and it is the customer who has made the mistake? How would you treat the customer and diffuse the situation? Answer: A. Be attentive and listen to them explain their problem. Explain that unless they follow your instructions then there is nothing you can do. Walk away. B. No matter how upset or angry the customer is, remain calm and make sure they are treated with respect. The role of a Flagman is to be attentive and turn a negative situation into a positive/safe one. It is imperative that after the incident you take the right steps to ensure everyone is safe, calling it in to the right people/police and the situation is under control. If your efforts still fail, notify your supervisor as a final option. C. If the customer is upset, as a Flagman you should get upset and yell to make sure your point of view is enforced. D. All of the above. Question 3 Please circle the correct answer. From the below, which statement is accurate about a Near Miss. Answer: A. Exact same things that cause accidents cause near-misses. B. Near Misses happen everyday. C. Near misses are free lessons and/or a warning. Sharing is truly the key to prevention. D. Difference between a near miss and an injury is only a fraction of a second. E. All of the above. Mathematical Question John travels at an average speed of 90km/h for 2 hours 30 minutes. Find the distance travelled in km