Question 1:

You supervise a cross-functional work team. During weekly status meetings, Noah tends to ramble when he speaks. It takes him a long time to make his point. You notice fellow team members rolling their eyes at Noah and many seem to stop listening. While Noah has many important things to say to the group, you know his manner of public speaking is a problem. What is the most emotionally intelligent response to this situation?

Answer choices:

- Require that Noah submit all his comments in writing after each team meeting.

-Speak with Noah privately about the issue and ask him to help think of ways to alleviate the problem. Also ask the group to be empathetic to Noah as he navigates this difficult issue.

-Ask HR to host a team-building seminar for your group.

-Pause the meeting at the first sign of disrespect to Noah's issues. Reprimand team members and require apologies to Noah.

Question 2:

Christina is a long-term, experienced employee. Unfortunately, she missed an important deadline, which resulted in the loss of a significant client for the multinational company for which she works. What is the best advice for Christina?

-Learn from this, but stay confident in your abilities moving forward.

-Put the mistake in perspectivethe loss is not that great to a company so large.

-Ask to be assigned a mentor who will review your work and help you stay on deadline.