Question 1

Your Executive, Mr Bennet, has returned from his business trip to Singapore where he visited Mr Ling from Jalan Fabrics. You have asked a junior office clerk to speak to Mr Bennet about his trip, and then draft a letter on his behalf that can be sent to Mr Ling. The letter below is the first draft that the junior office clerk sent to you to check.

Although Mr Bennet was annoyed about certain aspects of his trip, you will see that the junior office clerk used informal language, and inappropriate phrases that appear rude and unprofessional. In addition, the letter is poorly structured and contains numerous spelling and grammatical errors.

As a result, Mr Bennet has asked you to edit and rewrite the letter completely correcting any errors and improving the overall layout. It is also vital that you make sure the tone of language used is diplomatic and business-like. Aim to maintain the relationship with Mr Ling.

Use the word processing knowledge that you gained in Module 4 Unit 1 to clean up the formatting of the letter. And, be guided by Module 5 Unit 1 notes regarding the layout and structure of a formal business letter.

For the purposes of this submission, please do not edit the draft letter below, but rather rewrite the letter completely after the words Start writing here:.

The draft letter is as follows:

1690 Main Road, Epping Industria 1, Cape Town, 7475 21 May 20xx Mr. Ling 109 Mandalay Building, 673 Hougang Avenue 3, Singapore, 539214 Dear Mr. Ling, I am writeing to let you know how shocked and appalled I was with the way I was treatement on my trip recent to Singapore. I was picked, up 2 hours late form the airport my hotel was subpar at best. You treated me with general disrespect You were not prepared for our meetingeven though I sent you a copy of the itinerary and reports well in advance. I am shocked at your lack of professionalism and need to you completely change your attitude if you wish to continue doing business with Rainbow Textiles! Mf. Bennet.

Note: The body of your new and improved letter should not exceed 20 lines. Do not place your letter inside a shaded text box. This was only for the purpose of indicating the draft version written by the junior office clerk.

Start writing here: