Question 10 (1 point)

What is the formal term for the complaint filed by unionized workers when they feel they've been treated unfairly based on their contract?

	Mediation.
	Arbitration.
	Negotiation.
	Grievance.

Question 11 (1 point)

Your credit score is affected by which of the following?

	Payment history, education level, length of credit history, types of credit held.
	Payment history, amount of money in the bank, amount of money in investments, length of credit history types of credit.
	Payment history, available credit, length of credit history, number of inquiries types of credit.
	Payment history, employment type, available credit, number of inquiries, types of credit

Question 12 (1 point)

If labour differences can't be resolved through collective bargaining or formal grievance procedures, management may close the workplace to workers. This is referred to as a:

	Strike.
	Lockout.
	Boycott.
	Picket.

Question 21 (1 point)

Collective bargaining takes place in a union environment when a contract is being renewed and:

	There is a discrepancy between what workers want and what management is willing to give.
	Union representatives request for only one primary concern from each of its union members.
	Union representatives forward only one primary concern to management.
	Union representatives request input from all of its union members.
	Management representatives collect input from individual union members to hear their demands.

Question 22 (1 point)

A fire causes considerable damage to a warehouse. The fire, as the event that caused the loss, is known as the

	Premium
	Physical hazard
	Peril
	Moral hazard