QUESTION 10

1. A specific challenge for supervisors is recognizing the differences that might exist among people. One of the first issues supervisors must deal with is the perception of:

   		authoritarian leadership styles.
   		organized labor.
   		conflict management.
   		foreigners.
   		outsourcing.

1 points

QUESTION 11

1. Background investigation may include the following EXCEPT FOR:

   		contacting former employers to confirm the candidate's work record.
   		contacting other job-related references.
   		verifying educational accomplishments shown on the application.
   		checking credit references and criminal records.
   		checking your dating partner's records.

1 points

QUESTION 12

1. Planning for change would constitute the following EXCEPT FOR:

   		stagnating operations.
   		global competitiveness.
   		technology enhancements.
   		workforce diversity.
   		total quality management.

1 points

QUESTION 13

1. In the control function, the type of measure that offers a greater comprehensiveness and conciseness is:

   		written reports.
   		subjective interpretation.
   		personal observation.
   		oral reports.
   		diary logs.

1 points

QUESTION 14

1. Typically, the final hiring decision in large organizations is made by the:

   		human resource manager.
   		management consultant.
   		department supervisor.
   		staff specialist.
   		group facilitator.