Question 10

The main differences between in-groups and outgroups are: Select one: a. Strength of social ties to leader b. A supportive/task-centered relationship c. Mutual trust, respect, loyalty, and influence or lack of that d. All of the above

Question 11

The research on LMX shows that effective leaders: Select one: a. avoid exchange relationships with their subordinates b. have high quality exchange relationships with a few subordinates c. have high quality exchange relationships with most subordinates d. have an equal number of high and low exchange relationships

Question 12

What is the most useful role for the external leader of a self-managed team? Select one: a. select new members of the group when they are needed b. mediate internal conflicts and encourage cooperation c. monitor the group to ensure it does not become a social club d. serve as a coach, facilitator, and advocate for the group

Question 13

Which is not likely to improve the effectiveness of a self-managed team? Select one: a. let members share in financial gains from improved performance b. change the membership frequently to give the team fresh ideas c. provide accurate, timely information relevant to team activities d. give members training in interpersonal and problem solving skills

Question 14

Which of the following is least likely to build collective identification and mutual trust among team members? Select one: a. emphasize common interests and shared objectives b. encourage and facilitate social interaction among members c. use more rewards that are contingent on individual performance d. use ceremonies and rituals to emphasize shared values and achievements

Question 15

Which of the following was not mentioned as a primary determinant of performance for a functional team? Select one: a. how long the current leader has been in that position b. trust and cooperation among the team members c. the organization and coordination of activities d. member agreement about objectives and strategies Clear my choice Question 16

Which of these is a indicated guideline for subordinates? Select one: a. point out when a leader is being defensive about suggestions b. get approval from the boss before taking action to resolve problems c. verify the accuracy of information you provide to the leader d. follow rules and standard procedures to avoid any blame for problems

Question 17

Which of theses is a suggested guideline for fixing a followers performance shortcomings?

Select one: a. explain that the subordinate needs to become more motivated to succeed b. warn the subordinate not to be defensive when receiving negative feedback c. Threaten to fire the subordinate unless performance quickly improves d. explain why the subordinates behavior is causing problems for others Question 18

Which process was not a suggested method for team building? Select one: a. keep members informed about the group's achievements b. use symbols and slogans to create a unique identity for the team c. conduct sessions to analyze group processes that need improvement d. ask members to elect an informal leader to represent the team

Question 19 Which type of activity is least likely to be delegated to a self-managed team? Select one: a. determining strategic objectives and priorities b. determining the work procedures to be used by the team c. determining which team member will carry out each task d. evaluating each team members task performance Question 20

Which type of team is most likely to be given the task of designing a new product and bringing it into production? Select one: a. traditional work team b. self-managed operational team c. cross-functional project team d. quality circle Clear my choice